Holiday Inn & Suites Jakarta Gajah Mada, an IHG Hotel

The staff from the reception to housekeeping to restaurant to security are really nice and helpful! Everyone working there is the hotel’s best asset. They are all very kind and polite and are genuinely and sincerely helpful. I’d like to mention the servers and the manager in the restaurant who have been very attentive to the guests all the time. I wish I can name them all but I hope that all of them are recognized and awarded for the great service they are providing to the guest. If there is one reason I would stay in this hotel again, it will be the staff! Keep up the good work! Stay safe and I hope to see you all again when we visit Jakarta!

Comfort, value, staff specially mr. Fozan at luggage counter he was professional and helpful.

All staff wear beautiful clothing appropriate to their position. High security level, from incoming cars and guests on the ground floor up to your room. At the large and beautiful front desk during check in, the Bell boy will bring all your luggage with Bell carts to your room. Rooms are large, very clean and beautiful with big windows from floor up to the ceiling and noiseless. Every few days you get new room slippers, fresh bathrobe. The rooms are provided with fast wifi and fixed internet connection, different power outlets, big flat screen TV and 2 telephones, large 6 meter office desk with a comfortable office seat and many space for your luggage including a save box and a little sofa with table. The bathroom is very spacious with a big clean and beautiful shower cabin with 2 shower heads. All soap and lotions are from a high quality. High quality towels, hair dryer. Every day new tooth brushes, tooth past, bottles water, etc. There is a big swimming pool with towels, dressing room, pool bar, fitness room and spa. During weekends there are food stands in the evening at the pool bar where you can order fresh cooked food and drinks. The breakfast buffet restaurant on floor 3 is very big and beautiful with many different food sections. You can make choices of Western, Chinese, Japanese and Indonesian food, fruits and drinks. Different choice of high quality coffee and healthy drinks. All food are made fresh and constantly checked by 2 assistant chef cooks on taste, presentation and quality. The assistant chef cooks are always standby at the food sections to serve and provide you with information about the food. All food cutlery ect are sterilized. The restaurant managers which are responsible to ensure the restaurant run smoothly and efficiently and food service managers. All the staff members of the restaurant are highly dedicated to there job and provide you with the best service, its a perfect teamwork with a smile and happy feeling.

The hotel was fully booked when we arrived, so the hotel upgraded us to double King Suite with 2 bedrooms. Since there is only 2 of us, the room (or more like a private apartment) is very spacious. There is nice bean bag and the comfortable sofa to snooze. The bathroom is very clean and well equipped. There is washer and drier, fridge and microwave oven. In short, we can just stay in the room because it is too comfortable.